NOTE: Only the agent who enabled the integration will be able to use it initially.

You can see the Calendar widget next to the tickets associated with the Google ID you just logged in with.Permit access to Freshdesk by clicking on Accept.Go to Admin > Support Operations > Apps.Quick Guide to setup your Freshdesk - Google Calendar integration This way, you don't have to cut your standup in half to assist a customer. With the Google Calendar app for Freshdesk, you can create and edit events from inside Freshdesk, and stay on top of all the things you need to do. Details will be visible till the event occurs. If multiple agents have linked their helpdesk accounts to the same calendar, they will be able to see events associated with that ticket. If another agent visits a ticket that you have already created an event for and they have a different calendar linked, they will not be able to see it.

Note: Events created are private to that calendar. The event you add will be updated in the calendar automatically. If you've already created another event for that ticket, it will be visible. You can add an event associated with the ticket by clicking on Add an event. Once they've done so, they will be able to link ticket events to their own Google calendars. These agents will have to click on ' Authorize Now' and select their own Google Accounts to associate with the helpdesk. Other agents will see the Calendar widget with the warning 'Please authorize Freshdesk to access your calendar information' when they visit the ticket details page. Note: Only the agent who enabled the integration will be able to use it initially. The events that appear will be based on the Google ID that is synced with your Freshdesk account. When you head back to the ticket details page, the Calendar widget appears on the apps pane towards the extreme right. Permit access to Freshdesk by clicking on Accept. Search for Google Calendar and click Install. You will be redirected to the Apps section. On the top-right corner, click on the Marketplace icon and then click Marketplace Apps. With the Google Calendar app for Freshdesk, you can create and edit events from inside Freshdesk, and stay on top of all the things you need to do.Ī quick Guide to setup your Freshdesk - Google Calendar integration

Google calendar app