Scott also mentioned that Property Meld allows them to grade their vendor base and determine how their vendors are doing based on their expectations. We can see our metrics and see how our team is performing.” Scott Heimel, HRG’s VP of Operations, says that Property Meld has “given us the capability to look at maintenance differently. For example, what metrics are most important to track to determine success in their process. Through the partnership with Property Meld, HRG has been able to not only track key metrics like the speed of repair, vacancy rates, speed of turns, time to invoice, and more, but they have also determined what is crucial in property maintenance. But the most significant benefit of Property Meld has been the metrics dashboard and the ability to benchmark.

Now, HRG is completing over 20 work orders, or “Melds”, per hour and has almost 500 automated workflows enabled across all their markets. HRG utilizes Property Meld not just as a maintenance platform but as a strategic partner to help them identify inconsistencies in the maintenance process.Īaron Seaholm, VP of Customer Success at Property Meld, enjoys “helping HRG solve really hard property maintenance problems at a significant scale.” With Property Meld, HRG has avoided sending technicians out to fix minor issues by implementing automated troubleshooting, improving their team’s efficiency, and helping avoid unnecessary maintenance fees. HRG has constantly been innovating in the single-family property management space, and they were looking to leverage technology to standardize their maintenance process across their markets. HRG implemented Property Meld to help coordinate and manage their property maintenance process while experiencing rapid growth. With nearly 40,000 units across 30+ markets in the United States, HomeRiver Group strives to be the nation’s premier national residential property management company. Property Meld is happy to announce that HomeRiver Group (HRG) has renewed their contract with Property Meld for 2023. HomeRiver Group Continues a Valuable Partnership with Property Meld

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